TERMS AND CONDITIONS 

Terms and Conditions for Bikedrop

Effective Date: August 3, 2026

Last Updated: August 3, 2026

Welcome to Bikedrop ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our WhatsApp-integrated courier delivery application, website (https://bikedrop.net), and related services (collectively, the "Service").

By accessing or use the Service, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not access or use the Service.

1. Acceptance of Terms

By registering an account, submitting a delivery request through our WhatsApp chatbot, or using our website, you confirm that you are at least 18 years old (or have legal parental/guardian consent), have the legal capacity to enter into a binding agreement, and agree to comply with these Terms.

2. Description of Service

Bikedrop is a courier delivery platform that connects users with dispatch riders and logistics personnel for package pickup and drop-off services, coordinated primarily through digital interfaces and messaging channels like WhatsApp.

3. User Accounts and Registration

 * Accuracy of Information: You agree to provide accurate, current, and complete information (including your name, phone number, and delivery addresses) when setting up an account or placing an order.

 * Account Security: You are responsible for maintaining the confidentiality of your account credentials and mobile device access. You agree to notify us immediately of any unauthorized use of your account.

4. Deliveries and Prohibited Items

 * Package Contents: You warrant that any item handed over for delivery complies with all applicable local laws and regulations.

 * Prohibited Goods: You agree not to use Bikedrop to transport illegal goods, hazardous materials, firearms, explosives, stolen property, fragile unsealed currency, or any items restricted by law.

 * Inspection Rights: Couriers and Bikedrop reserve the right to refuse the transport of any package suspected of containing prohibited or dangerous items.

5. Pricing and Payments

 * Fees: Delivery fees and pricing structures are calculated based on distance, package specifications, and service tiers as communicated via our platform.

 * Payment Methods: Payments must be made through approved channels (such as integrated mobile payment platforms like EcoCash). All payments are non-refundable once a dispatch has been successfully initiated or completed, barring exceptional dispute resolutions.

6. Limitation of Liability

 * Service Interruptions: We strive to maintain high uptime for our website and WhatsApp chatbot, but we do not guarantee uninterrupted or error-free service.

 * Delivery Delays: Bikedrop is not liable for delays caused by traffic conditions, weather events, inaccurate address details provided by the user, or force majeure events.

 * Damaged or Lost Goods: Our liability for lost or damaged packages is limited to the direct fault of our verified couriers and subject to review. We recommend proper packaging for fragile items.

7. Intellectual Property

All content, branding, logos, software workflows, and source code associated with Bikedrop (accessible via https://bikedrop.net) are the exclusive property of Bikedrop and protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of our platform without explicit written consent.

8. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy and Data Deletion Instructions. By using Bikedrop, you consent to the collection and processing of your personal information as outlined in those policies. For data inquiries or deletion requests, you can contact us at support@bikedrop.net

9. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Any changes will be posted on our website (https://bikedrop.net), and your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

 * Platform: Bikedrop

 * Email: support@bikedrop.net